Housing Finance Bank Partners with Interswitch to Scale Nationwide Agent Banking Across 23,000+ Quickteller Touchpoints

Kampala, Uganda — Housing Finance Bank (HFB) has officially partnered with Interswitch to expand access to everyday banking services for its customers nationwide. Through this strategic collaboration, HFB customers can now execute cash deposits, instant card-based cash withdrawals, and balance inquiries across Interswitch’s extensive network of over 23,000 Quickteller agents countrywide.

The partnership marks a significant milestone in the Bank’s alternative channels strategy—transforming local agent outlets into full-service HFB touchpoints, accelerating nationwide deposit mobilization, and bringing essential banking services directly into neighbourhoods where customers live, work, and do business.

Expanding Reach and Customer Convenience by integrating with the Quickteller Agency Banking ecosystem, Housing Finance Bank significantly expands its operational footprint beyond traditional physical branches.

Customers no longer need to travel to branch counters for daily banking, gaining access to seamless cash-in and cash-out capabilities with extended operational hours across urban centres, peri-urban zones, and rural trading areas.

Commenting on the launch, Robert K. Mugabe, Chief Operations Officer of Housing Finance Bank, said:

“Expanding access to banking services requires us to continually rethink how and where customers interact with their bank. Our partnership with Interswitch is an important step in this direction, as it extends our service reach through an established network of over 23,000 Quickteller agents across the country.

By making cash deposits more accessible and providing convenient card-based withdrawal points, we are giving our customers greater flexibility while strengthening our alternative banking channels. This directly reinforces our commitment to driving financial inclusion and delivering responsive, customer-centric solutions.;

Driving Shared Value and Local Economic Growth The integration delivers dual value: accelerating low-cost liability acquisition and card transactability for Housing Finance Bank while generating revenue streams for agent operators. Moris Seguya, Country General Manager at Interswitch Uganda, noted:

“Our goal is to make financial services simpler, accessible, and more convenient for every Ugandan. Welcoming Housing Finance Bank to the Quickteller Agency Banking network is another important step toward achieving this. Their customers can now access full banking services at Quickteller agents across the country, while our agents gain new opportunities to grow their businesses. We believe partnerships like this create

shared value—connecting people to essential services, supporting small businesses, and contributing to stronger local economies.”

How Customers Access the Service HFB customers can visit any of the 23,000+ participating Quickteller agent locations nationwide to complete immediate transactions.

To Make a Cash Deposit: Customers simply provide their HFB Account Number, the Account Name, and the cash amount to the agent.

To Make a Cash Withdrawal: Customers present their HFB Debit Card at the Quickteller agent terminal and enter their secure 4-digit PIN to authorize the transaction.

To Check Account Balances: Customers insert/swipe their HFB Debit Card at the agent POS terminal to view real-time account balances.

Through this partnership, Housing Finance Bank and Interswitch continue to advance seamless, agent-powered banking across Uganda—closing the gap between communities and formal financial services.

About Interswitch Uganda

Interswitch is a leading technology-driven company focused on the digitization of payments in Uganda and other countries in Africa. Founded in 2002, Interswitch disrupted the traditional cash-based payments value chain by supporting the introduction of electronic payments processing and switching services. Today, Interswitch is a leading player with critical mass in Africa’s developing financial ecosystem and is active across the payments value chain, providing a full suite of omni-channel payment solutions.

Interswitch’s vision is to make payments a seamless part of everyday life in Africa, and its mission is to create transaction solutions that enable individuals and communities to prosper across Africa.

Interswitch’s broad network and robust payments platform have been instrumental to the development of the payments ecosystem and provide Interswitch with the infrastructure to expand across Africa.

For more information: Interswitch News Teresa Moraa Rogito Regional Head, Growth Marketing and Corporate Communications Email: teresa.moraa@interswitchgroup.com

About Housing Finance Bank Ltd

Housing Finance Bank is one of the 10 largest banks in Uganda with a purpose to finance a sustainable future for all through offering convenient, affordable, and relevant solutions for 58 years.

First incorporated as a private limited company in 1967 as Housing Finance Company Uganda Limited, carrying out business as a non-banking credit institution providing mortgage finance and accepting savings deposits from the public, the bank became licensed and regulated by Bank of Uganda as a Commercial Bank in 2007, to carry on the business of banking under the Financial Institutions Act and changed into a public limited liability company known as Housing Finance Bank Limited. Housing Finance Bank’s vision is to be

the preferred business and consumer bank with a focus on Housing finance.

The Bank boasts of 21 branches spread out across Uganda. Find out more details about Housing Finance Bank at www.housingfinance.co.ug