Dott Services Ready To Start Construction Works on Key DR Congo Roads
February 3, 2021
M7 1 : 0 BOBI! Supreme Court dismisses Bobi’s application
February 9, 2021
By Francis Otucu
The Cooper Motor Corporation (CMC)Uganda has initiated its largest service expansion network drive in 2021.
According to CMC Country Manager, Mark Davidson, CMC is set to add more than 10 service centres and parts stockists to cater for its clients and their demands across the country.
“Aftersales service availability is a critical deciding factor while choosing a car. We intend to open up service centres in almost all regional
cities and towns by the end of the year,” Davidson said.
For years, CMC has evolved to turn around service delivery to all its clients. CMC offers sales, service and spares support to all customers. Urban customers, with increasing regularity, are demanding an improvement in
services offered by automobile companies.
Companies themselves are aware of this changing trend, with a consumers’ loyalty proportionate to the quality of after-sales service.
“We have continually reinvented ourselves. We see ourselves in the business of building long term relationships and brand loyalty. The important thing to us is to keep looking at external changes in the marketplace and responding to these changes appropriately while continuing to retain our values, which have been our beacon over the years,” Ivan Kato, the acting Marketing Coordinator said.
CMC Service Manager, Samuel Ssenvuumo says the service centres will offer customers general vehicle maintenance, express repairs, battery
replacement among other services. “Due to the growing customers, countrywide, some clients have been travelling from as far as Arua to service their cars at the CMC headquarters in Nakawa.
Apart from being time consuming, it is also costly and involves a lot of risks. That is why we thought of taking services closer to our customers,” Ssenvuumo said.
He added: “These service centres will also be furnished with spare parts for all our brands: Ford, Suzuki, Mazda, New Holland and Eicher.
The new service centres and parts stockists are set to be opened in Fort Portal, Masindi, Hoima, Masaka, Iganga, Kasese, Mbale, Gulu, Mbarara,
Masaka, Lira and Arua. Currently, CMC has service centres in Gulu, Mbarara and Mbale in addition to its Quicklane Auto service centre at its
headquarters in Nakawa.
CMC is the official distributors of Ford, Mazda, Suzuki, New Holland tractors and Eicher trucks and buses.
