JOBS SLOT: JOBS at MTN Uganda, TBWA/Uganda

JOBS at MTN Uganda, TBWA/Uganda

Vacancy: Service Assurance Center (SAC) Engineer

Position: Service Assurance Center (SAC) Engineer

Reporting to: Senior Consultant Service Operations Centre

Level 2(13)

No. of available vacancies: 1

Main Purpose of the Job

Perform initial support and troubleshooting activities for all customer complaints escalated by customer service and escalate incidents that require the attention of high level support as well as ensure availability of VAS/IN Infrastructure /Services through 24 hour Network Monitoring and timely escalation of faults to respective Senior engineers

Prime responsibilities of the positions:

• Track EBU wholesale and Tier customer incidents end to end in cognizance of SLA compliance.
• Proactive testing and monitoring of EBU Tier customer links using tools provided within the SOC.
• SLA and OLA follow-up with all operational teamsEnsure availability of VAS/IN Infrastructure /Services through 14 hour Network Monitoring and timely escalation of faults to respective Senior engineerPerform initial support and troubleshooting activities for all customer complaints escalated by customer service and escalate incidents that require the attention of high level support
• Compile fault updates and reports to management over service affecting faultCoordinate the resolution of faults or escalated incidents until closure – also ensure timely communication to stakeholders in case of critical failures
• Ensure that VAS/IN SLAs with subscriber operations department are met on a regular and consistent basis
• Ensure that all VAS/IN nodes are integrated into the available fault management tools
• Ensure that all nodes for VAS/IN report statistical performance into FACTs or any other available performance analysis tool
• Resolution of Work orders as assigned.
• Participate in VAS/IN Projects as and when required
• Participate in routine testing of all VAS/IN products to ensure optimal performance
• Automation of those routines that can be automated
• Any other duties as may be assigned from time to time

The applicant must possess the following;

• BSc Electrical, Electronic or Telecommunications Engineering
• At least 3 years working experience in IP telecommunication area.
• Basic telecommunications IP and network overview
• Proficiency in Microsoft Software (MS Excel, MS Project, MS Work, MS Power Point etc
• Analytical skills, thoroughness and attention to details.
• Ability to work Long hours/ nights/ Weekends.
• Communication & interpersonal skills.
• Self-motivated
• Flexibility – the ability to adapt and change in the light of changing circumstances / new information

Other attributes

MTN Uganda is an equal opportunity Employer.

Interested candidates should email their Job Applications with detailed CVs, certified copies of academic certificates (originals are to be presented at the interview), recent pay-slip and copy of driving permit to ugrecruitment.UG@mtn.com, not later than Monday 02nd September 2019.

Please use this format in the Subject Line i.e. Service Assurance Centre Engineer-Surname First Name-current Dept.

NB: Please note that presentation of false academic documents and certification will lead to criminal prosecution.

Only successful candidates will be contacted.

TBWA/Uganda

Position: Graphic Designers

Number of vacancies: 03

Send sample of your work done in Adobe program via admin@tbwa-uganda.com

Deadline: 5pm, August 30, 2019.