Standard Chartered Annual Customer Service Week is here once again

By Our Reporter

One of Uganda’s leading lenders, Standard Chartered Bank, is once again holding its Annual Customer Service Week where it celebrates and appreciates its clients for their loyalty and business as well as its staff who serve and support the lender on a daily basis.

The Customer Service Week commenced yesterday and will run until October 11, 2019. The week is being held under the theme: “The Magic of Service” which recognizes that service is magical and can turn an unhappy customer into a satisfied and loyal one.

 To celebrate this Customer Service Week the Bank has lined up a series of exciting events for both clients and staff which include: Health screening with Dr. Paul Kasenene at various branches, blood donation, an Exco/management Meet and Greet on various days of the week, SC Santa Moments; where the bank is randomly rewarding clients transacting at our different outlets.

There will also be voice of Customer focus Discussions, service recovery client visit, coffee with the CEO,   car wash at Speke Road Car Park , client Dance Party, a Staff Magical Breakfast which will culminate into a Super Magic Friday on 11th October 2019 and Customer Magic Hour  where the bank will recognise its digital clients

Speaking about the Customer Service Week, Albert Saltson, CEO standard Chartered Bank Uganda said: “This customer service week is our way of our appreciation our clients as they are the reason for our existence over the past 107 years. Client obsession is at the heart of our business and therefore putting clients first and delivering first class service is very crucial to us as we strive to build long term relationships with them.”

He said that a strong service culture is the foundation for delivering our purpose to drive commerce and prosperity through our unique diversity. “We therefore started a client experience transformation agenda two years ago to further harness a client focused culture.  Our efforts have resulted in enhanced customer experience and an improved customer net promoter score in our business,” he said.

Saltson said he was confident that the various activities lined up this week will in a way help Standard Chartered Bank express gratitude to its clients though valuing and recognising the clients as part of its culture. 

As we continue the Customer Charter transformation journey to a more client obsessed culture, as a Bank, we are devoted to recognizing the importance of customer service and to honoring our clients and the people who serve and support them, he said.

“What exemplifies us is our deep commitment to quality customer service, so we will continue to do our t best to continue providing the best service to our clients,” he said.